There is an error in the App

If you are having trouble with the App it could be a software error. The technical team will check it and do their best to solve the issue as quickly as possible. 

In order to report an error, please make sure you have updated the latest version of the App in App Store/Google Play. If you have done so and the problem persists, please send this information via Support:

• your Agora username

• operating system

• app version

• phone model

Attaching a screenshot of the issue and a detailed description of it will be greatly appreciated too.

Thank you for understanding. Your help and patience are appreciated!

To find out the Operating System you have installed on your device:

Android:

• Go to Settings> System> About.

• See what appears under "Android version".

iOS:

• Go to Settings> General> About.

• See what appears under "Version".

To find out the App version:

Android:

• Open Play Store / Google Play.

• Search for Agora and enter to expand information.

• Scroll down and click on ‘More Information’

• Scroll down until the "Current version" section.

iOS:

• Open App Store.

• Search Agora and click to expand the information.

• See what appears in Version.